Q&A

Q: What’s your Facebook page?

A: Our Facebook Fanpage is: https://www.facebook.com/1billionbooks.jewelry

Q. What’s your Instagram page?

A: Our Instagram Fanpage is: https://www.instagram.com/1billionbooks.jewelry/?hl=en

Q. Where is 1billionbooks based?

A: We based in Hanoi, Vietnam

Q. How I could contact you if I need support?

A: You could reach us via Facebook Fanpage: https://www.facebook.com/1billionbooks.jewelry or via email: [email protected] and our Support Team will reply to you as soon as possible.

Q: How long does the order take to deliver to my address?

A: Once we get your order, we will process it within 3 -5 working days before shipping it out. For the deliver time, you could consider the carriers at: https://www.1billionbooks.com/shipping-policy/.

Q: How could I track my order?

A: You could check your order on our site at: https://www.1billionbooks.com/pages/order-tracking/

Q: What are your payment methods?

A: We accept payments by Paypal, Credit card, Visa card, Master card. We do not accept payment via phone call.

Q: What is your return policy?

A: We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase. To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information. Please be informed that you have to pay the return shipping fee.

Q: What is your refund policy?

A: Our policy lasts 3 days from arrival date. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 – 7 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Q: How could I cancel my order?

A: You can only cancel your order via email within 24 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.